FAQs: Patient Billing

Answers for patients about billing

The price of a test varies and depends on the type of test and methodology used. Please contact our Billing Team at billing@baylorgenetics.com to obtain pricing information. Please include the test code of interest, the ordering healthcare facility, and your insurance plan name when contacting our team.

CPT codes are available for each test on our test menu in the billing information section of the page. CPT codes provided are based on AMA guidelines and are for informational purposes only. Please direct any questions regarding CPT codes to our Billing team at billing@baylorgenetics.com.

Yes. Your provider can submit a request on your behalf by using our online portal or by emailing vob@baylorgenetics.com or billing@baylorgenetics.com. When emailing, please provide the patient information, test information, and insurance information.

Yes, we do. If you are experiencing financial hardship, you may qualify for our Patient Assistance Plan. To learn more about this program click here.

All existing balances or pre-payments can be processed using our payment portal. We also accept credit cards, checks, money orders, and wire transfers. If you would like to pay over the phone, please call our Billing team at 800.411.4363, ext. 2.

We are contracted with most insurance plans, including Medicare and Medicaid. For a full list of our contracted plans, click here.

You may contact your insurance company and ask if authorization is required.

You will not be able to pay your bill online without your account #. Please contact us at 1-800-411-4363 and our staff will be happy to assist you with your account # or by accepting your payment over the phone.

You can call the billing phone number on your statement to discuss the information. If you leave a voicemail, please leave your name, number, and account # if you have it, and someone will call you back.

We offer short and long-term payment arrangements on a case-by-case basis. For more information, please call us at 1-800-411-4363 and select the billing option. Our team will be happy to discuss your payment options with you.

Yes, confirmation will be sent once payment is submitted. If you have difficulty locating this email you may contact our team at 1-800-411-4363 for further confirmation.

Baylor Genetics is contracted with many of the major insurance providers. Please review the website for a list of our contracted insurance companies.

You can complete a request for verification of benefits (VOB) on our website. Once we receive the information and verify the benefits, we will be able to provide your estimated out-of-pocket costs.

You can opt to pay our cash-pay price. Please be advised that the cost of the test will not go toward your deductible.

No, this is not a bill. An EOB simply explains how your insurance company processed your claim.

The cost of testing depends on which test code is ordered by your healthcare provider. Please call us at 1-800-411-4363 with the test code and/or test name and our team will provide the cost of testing.

Baylor Genetics is in-network with Medicare and most Medicaid plans. If you would like to confirm whether your specific test will be covered, you may contact our team at 1-800-411-4363.

Yes, Baylor Genetics does offer patient assistance. You can learn more about our program here. If you still have questions after reviewing our online resources, please feel free to contact us at 1-800-411-4363.