FAQs: Online Portal
Answers for providers who have questions about online portal
Please visit our test catalog to find the appropriate test. You can search by entering a specific test name, test code, or gene of interest in the search field. Select the test to learn about methodology, sample type, turnaround time for results, CPT code information, and requisition.
To request testing supplies, please visit our website. Once the request has been received by our Logistics team, you will get a confirmation of receipt and a notification once the kit(s) have been shipped. Please note, most orders must be sent by 2 pm CST to be fulfilled the same day.
You can submit your request by completing and returning a Test Revision Authorization Form, including billing information. We will assess if an adequate specimen remains and initiate additional testing if possible. If an adequate specimen does not remain, we will issue a cancellation memo. Further information regarding test additions can be found here.
The new Baylor Genetics portal allows you to place orders, order collection kits, check the testing status, and review/download results.
Your email address is used as your account login and for account alerts, such as testing updates.
No, currently the option to customize notifications is not available.
Yes, throughout the ordering process there is a floating save button for quick and easy saving. Orders can be accessed at any point after saving.
Orders will remain saved until they are submitted.
Currently, the option to cancel orders is not available in our portal. If you have placed an order by accident or need it removed for other reasons, please reach out to our client experience team at email@example.com with the sample’s MRN/Accession number. The cx team will be able to assist you further.
Yes, prior to submitting your order you will have the option to attach files and supporting documents. Documents can be uploaded and attached at any point from submission to resulting.
Results can be accessed in the portal. The option to view or download is provided next to the result.