FAQs: Online Portal

Answers for providers who have questions about online portal

Please visit our test catalog to find the appropriate test. You can search by entering a specific test name, test code, or gene of interest in the search field. Select the test to learn about methodology, sample type, turnaround time for results, CPT code information, and requisition.

To request testing supplies, please visit our website. Once the request has been received by our Logistics team, you will get a confirmation of receipt and a notification once the kit(s) have been shipped. Please note, most orders must be sent by 2 pm CST  to be fulfilled the same day.

You can submit your request by completing and returning a Test Revision Authorization Form, including billing information. We will assess if an adequate specimen remains and initiate  additional testing if possible. If an adequate specimen does not remain, we will issue a cancellation memo. Further information regarding test additions can be found here.

Find the appropriate test by test code or gene name by visiting our test catalog. The requisition can be found as a link under the desired test. In addition, a listing of our requisitions can also be found here.

A request for test cancellation will be honored if the request is made within 24 business hours of our laboratory receiving the sample. For more information about test cancellations, click here.

Please call 1.800.411.4363 or fill out our contact form. Please include the patient’s name and date of birth, or Baylor Genetics lab and family numbers, along with the question(s).

The new Baylor Genetics portal allows you to place orders, order collection kits, check the testing status, and review/download results. 

Your email address is used as your account login and for account alerts, such as testing updates. 

No, currently the option to customize notifications is not available. 

If you having difficulty getting into your account, please reach out to our Client Experience team at cx@baylorgenetics.com. They will assist you.

Yes, throughout the ordering process there is a floating save button for quick and easy saving. Orders can be accessed at any point after saving. 

Orders will remain saved until they are submitted.  

Currently, the option to cancel orders is not available in our portal. If you have placed an order by accident or need it removed for other reasons, please reach out to our client experience team at cx@baylorgenetics.com with the sample’s MRN/Accession number. The cx team will be able to assist you further.

Yes, prior to submitting your order you will have the option to attach files and supporting documents. Documents can be uploaded and attached at any point from submission to resulting. 

Results can be accessed in the portal. The option to view or download is provided next to the result.